FAQs for Neonledstrip

 > FAQs

Welcome. Neonledstrip exports LED strip lights and LED neon flex as well as various FAQs about our lighting products and applications. Hope to give you a better understanding of our company and transaction process.

Is customization available?

We provide customized product services, such as product size, color temperature, lumen, length, label and so on. Personalized design products are welcome.

How about the warranty on all products?

Generally, the warranty is 3-5 years, which depends on the product. Non-waterproof LED Strip is 5 years, and the waterproof LED strip is 3 years.

How to get samples?

In order to better support our customers, we will provide free samples for you to test.

Does the product have MOQ?

All of our products have no MOQ, you can place an order according to your needs. I believe this can support you to better promote your products and get more possibilities.

How about the delivery time?

Delivery time is generally 8-10 working days after confirming the order. Custom and unusual product lead times are excluded.

How about the shipping way?

Usually by express, such as DHL, UPS, FedEx and so on. Of course, sea or air transportation is also supported.

What about the warranty process for the product?

Regardless of any problems with the product, you can contact us. We will ask about related orders for related products, and specific questions, and need customers to provide pictures and other details to explain the problem. If the customer has evidence of product quality problems, and our engineer is also certified, we will ask the customer to send back the faulty part and replace it with a new one for free.

What products does Neonledstrip mainly produce?

We mainly produce LED strip lights and LED neon flex. In order to allow customers to better experience our one-stop service. We also provide related accessories, such as LED aluminum profiles, power supplies, LED controllers and other accessories.